Privacy Policy

Effective date: [INSERT DATE]

Launch Pad ("Launch Pad," "we," "us," or "our") operates the website launchpadbuilder.com and the Launch Pad business platform (the "Service"). This Privacy Policy explains what information we collect, how we use it, and your choices. By using the Service, you agree to this Policy. If you have questions, contact us at [support@launchpadbuilder.com].

1. Who we are

Launch Pad is a business operating system that helps small service businesses set up and run their business, including website and branding setup, customer management (CRM), estimates and invoices, payment processing, and business-formation assistance. Launch Pad is operated by [LaunchPad LLC], a California limited liability company.

2. Information we collect

  • Account information: name, email, phone number, business name, city, state, ZIP, and password.
  • Business and customer data: information you add to the Service about your own business and your customers (such as names, addresses, phone numbers, email addresses, job details, estimates, and invoices).
  • Payment information: processed securely by Stripe. We do not collect or store full card numbers; Stripe handles payment data under its own terms and PCI-compliant systems.
  • Communications: messages, support requests, and records of emails or texts sent through the Service.
  • Usage and device data: log data, IP address, browser type, and how you use the Service.
  • Cookies: we use essential cookies to keep you logged in and to operate the Service.

3. How we use information

We use your information to provide and operate the Service; create and send estimates, invoices, and notifications; process payments; provide support; improve and secure the Service; and comply with legal obligations.

4. SMS / Text messaging

If you opt in to text messages, the following applies:

  • Consent: You opt in by entering your phone number and agreeing to receive texts on our web form or during signup. Consent is not a condition of purchase.
  • Types of messages: transactional and account-related messages such as estimate and invoice notifications, payment reminders, links to view and pay invoices, booking confirmations, and replies to your inquiries.
  • Message frequency: Message frequency varies based on your activity.
  • Rates: Message and data rates may apply.
  • Opt-out: You can opt out at any time by replying STOP. You may receive a final confirmation message.
  • Help: Reply HELP for help, or contact us at [support@launchpadbuilder.com].
  • No sharing of mobile information: We do not sell or share mobile phone numbers or SMS opt-in/consent information with third parties or affiliates for marketing or promotional purposes. Mobile information is used only to deliver the messages you requested and to operate the Service.

5. How we share information

We share information only as needed to run the Service:

  • Service providers that help us operate, such as Stripe (payments), Supabase (database and authentication), Resend (email delivery), Twilio (text messaging), and our hosting provider. These providers may only use the data to provide their services to us.
  • Legal reasons: if required by law, regulation, or legal process, or to protect rights, safety, and security.
  • Business transfers: if Launch Pad is involved in a merger, acquisition, or sale of assets, subject to this Policy.

We do not sell your personal information. As stated above, we never share mobile numbers or SMS consent for marketing purposes.

6. Data retention

We keep information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion as described below.

7. Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit and access controls. No method of transmission or storage is 100% secure.

8. Your choices and rights

You may access, update, or request deletion of your information by contacting [support@launchpadbuilder.com]. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA). You can opt out of texts by replying STOP, and unsubscribe from marketing emails using the link in those emails.

9. Children's privacy

The Service is not intended for anyone under 18, and we do not knowingly collect information from children.

10. Third-party links

The Service may link to third-party websites we don't control. Their privacy practices are their own.

11. Changes to this Policy

We may update this Policy from time to time. We'll post the new version here with an updated effective date.

12. Contact us

[LaunchPad LLC]
[Mailing address — optional but recommended for SMS compliance]
Email: [support@launchpadbuilder.com]
Website: https://launchpadbuilder.com